How to Add Live Chat in WordPress Site?

If you have a website that requires your visitors to contact you for something you offer in it or a service that you do, having a live chat may be one of the best things you can add to it. Here we will talk how you can add live chat in WordPress site, so you can start being closer to your previous and future clients.

Why You Need Live Chat?

Before we go into more details about adding a live chat to your website, we need to discuss why you should do it and how your website will benefit from it.

  • One of the main reasons is the connection that you will have with your viewers and possibly clients. Everyone requires instant answers to their questions, so having a live chat will undoubtedly improve in that regard.
  • Another reason for having a live chat is that you can maintain them with your existing clients once you have established these connections. With the help of live chat, you can help them with whatever issue they might encounter, which will help with their satisfaction and recommendation of your services. 

The ease of use it offers is another big reason you should have a live chat on your WordPress website. Having the option to talk with your clients and answer their questions very quickly will help you deal with your business.

How to Add Live Chat in WordPress Site?

There are a few different methods for adding live chat to your page, and here we will show the technique that uses a plugin. 

  • First of all, you will need to download a plugin to your webpage. To do that, go to the “Plugins > Add New” section of your WordPress dashboard.
  • Search with a related term such as “Live Chat.”
  • You will see various great plugins such as WP Live Chat plugin for WordPress – Tidio, Loginizer, and Tawk To Live Chat, HubSpot, and more. Going with the highest-rated and most downloads is an easy way to select the best plugin. 
Plugin Search
Plugin Search

For this tutorial, we will use Tawk.To Live Chat, after you download it, activate it. 

  • After activation, you will need to go to its settings. For this, go to the “Plugins” part of the dashboard, find the plugin, and go into its settings. You can also do it through “Settings > Tawk. to” on your WordPress dashboard.
FInding the plugin settings
Finding Plugin Settings

Once you are in the settings, you will see two different tabs, “Account Settings” and “Visibility Options.” “Account Settings” requires you to login with your tawk.to account, you will need to create an account if you don’t have one.

Tawk Account
Tawk Account

While “Visibility Options” allows you to decide if you want the widget to show on every page of your website, or if you want to exclude specific URLs, you can do so. 

Visibility Options
Visibility Options
  • To create an account, you will need to go to tawk.to to make it. 
Live Chat
  • Once you are on their website, press the “Sign Up Free” button. After that, you will need to enter your information, like Name, email, and password.
Tawk Account Info
Tawk Account Info
  • After putting your information, the first step will be on the “Language Selection.”
Step One Tawk
Step One Tawk
  • The next step is to put your “Property Details,” like the Site Name, the URL, and the widget’s name.
Step Two on Tawk
Step Two on Tawk
  • Next, you will go into the “Team Members” page, and here you will add all the team members that will be handling the live chat. You can either set them as Admins or Agents, and you will also need to input their emails.
Step Three on Tawk
Step Three on Tawk
  • The last step is called “Install Widget” here, you are shown a few different methods for implementing this widget to your website. Depending on your case, you will either implement it directly to the source code, download the plugin (which we already have), or send the information to the developer that is making your website. Since we already have the plugin, there’s no need for us to do anything on this particular step.
Step Four on Tawk
Step Four on Tawk
  • Back on the plugin page on your WordPress dashboard, you will need to log in with the account that you made. Once you do, you will need to “Select Property,” there you put your website. Next, you will “Choose Widget.” Both of these options can be selected from the ones you made when you were creating the account. Press the “Use Selected widget” button to save it and implement it on your website. 
Account Settings
Account Settings
  • Next, go into your website to see the Live Chat widget shown on your website. 
Tawk to Live Chat
Tawk to Live Chat
  • For any changes, you make to the plugin, press the “Save Changes” button.
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To monitor the live chats that you will get, you can either get their mobile application so that you can respond at all times. As for better monitoring, you can go to the dashboard that is on their website. 

Tawk to Dashboard
Tawk to Dashboard

Closing Remarks 

As you can see, adding a live chat to your website is an easy and very straightforward process. Depending on your website, having a live chat on your website will certainly prove beneficial for you and your business. One problem that you might encounter with having a live chat is responding to your viewers. This is an even bigger issue when everyone responsible for handling the live chat is in the same time zone or small numbers. Still, the benefits outweigh the disadvantages. 

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